macOS 10.13.4 High Sierra will begin the process of. You can get more information by clicking the links to visit the relevant pages on the vendors website. In fact, most of the major known issues have been resolved by now, such as Skype crashing at launch. The links provided point to pages on the vendors websites.
The information is provided "As Is" without warranty of any kind. Selecting no will close the session and prevent future messages from reaching you.Affected Product Information Product Nameĭisclaimer: This webpage is intended to provide you information about patch announcement for certain specific software products. When you close a Business Chat session (at least on iOS for now), Business Chat will ask if you want to be contacted again in the future or not as well.
For example, the customer service agent can’t see your name or phone number without you sharing it, even though you’re using the Messages app.
The feature is also designed not to share your personal information without your permission. Look for the Messages icon on the business listing, then tap the Messages button to start a session. Using Business Chat, I was able to ask if a nearby Apple Store had in-store inventory of the newly released iPad.īusiness Chat can also be used to book appointments in addition to asking customer service questions and making purchases with Apple Pay. No need to download a special app or fiddle with the web.īusiness Chat for Apple can currently be discovered by searching for a nearby Apple Store in Apple Maps. I started with a simple “Hi” which quickly lead to buying flowers for delivery with Apple Pay.ġ-800-Flowers takes advantage of the platform by giving you in-app options for customer service that open right in the Messages app, but the limitation here is that these feature rich menus only work on iOS and not the Mac.īy the end of the Business Chat conversation, I was able to order flowers and even choose my mom’s address for delivery from my contacts while using Apple Pay to checkout - all within the Messages app. Tapping the ‘Chat with Messages’ button launches the Messages app and starts a Business Chat session with a 1-800-Flowers customer service agent.įrom here you can send your message and begin chatting with customer service. Business Chat requires using an approved customer service platform which currently includes LivePerson, SalesForce, Nuance, Genesys, ZenDesk, and InTheChat.Īfter updating to iOS 11.3 and macOS 10.13.4, I tried Business Chat with both Apple and 1-800-Flowers.ġ-800-Flowers has a link for Business Chat on the mobile version of their homepage. More businesses will be added over time, and business owners who want to work with Business Chat can sign up at /business-chat.
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